|
If you have
problems, click
here to download the
latest PDFill version.
When reinstalling,
right-click the exe and select "Run as Administrator" to install.
1. Questions about the
PDFill License
2. Problems
when you download and
install
3. Problems
when
you open a PDF
4. Problems
when
you edit a PDF
5. Problems
when
you save the editing into a new PDF
6. Problem with
PDFill PDF Tools
or
PDFill PDF & Image Writer
1. Questions
about the
PDFill License
|
What is
PDFill License? |
The license for PDFill PDF Editor is lifetime. You
have free upgrades as long as you keep the registration code.
Please print into the hardcopy to keep it. See
License Agreement. |
|
I lost my
code. Do I need to buy the software again? |
If you purchased PDFill Editor in the
365 days,
look up your code using the exact email you used when you
purchased the product.
If it has been longer than 365 days, PDFill will not be able to
resend you the code (see
the License Agreement)
and you have to buy PDFill again. |
|
How do I
register PDFill PDF Editor? |
Please
see the steps on
How to register PDFill PDF Editor. |
|
The registration code
doesn't work even if I do the COPY and PASTE |
Right Click
"PDFill PDF Editor" from Desktop and select "Run as Administrator"
and then do the registration. |
|
How many computers can I activate for each
license? |
For each license, you can only
activate on two different
machines
at the same time. |
|
How can I transfer my license on a new computer? |
If you want
to install the software on a different computer, you must first deactivate the
license on your current computer.
Choose Help Menu =>
Enter Registration Code => Deactivate. |
|
It
says that you have installed on too many computers. |
You have to
deactivate the other computers by yourself. We offer NO SUPPORT to deactivate on
our server side. See
License Agreement.
If you cannot do that, we suggest that you buy a new license using a new email. |
|
My Email
has changed. Do I need to change my code? |
No. Please
still use the old email to register your PDFill. PDFill doesn't send
email to your email account. |
|
Do I need
to pay for PDFill PDF & Image Writer or PDFill PDF Tools? |
No!
PDFill PDF & Image
Writer and
PDFill PDF Tools are included inside the FREE trial version of
PDFill PDF Editor. See
the License Agreement. |
|
Do I need
a PayPal account to buy PDFill PDF Editor? |
No. If you
don't have a PayPal account, you can STILL use your credit card. To
do so, please click the PayPal icon, then click the option "Pay
with a debit or credit card". |
|
PayPal
Link Stops working |
From
Brower, Safety=>Deleting Browsing History. Restart computer to try
again. |
|
I didn't get my
registration code after I paid |
Your registration code
should be delivered to your e-mail account or web browser
immediately. If you do not receive your code after 30 minutes,
check Spam/Trash Folder first. You can
look up your
code or email
sale@PDFill.com. We will process your email within 24 hours. |
|
Can I just
buy one license to use PDFill PDF Editor for both my home computer
and my company computer? |
No. Your
company and your home represent two users. You need to buy a copy of
the software for each of them. |
|
The registration code
is successful but it requires registration every time when PDFill
Starts. |
Please
upgrade to 9.0 or later.
Please
turn off any spyware on your computer, so the code can be
successfully written into your registry. |
2. Problem when you download
and install PDFill
|
Problem to
UNINSTALL or Install of PDFill Package |
Follow the steps in in
the Microsoft
Program Install and Uninstall Troubleshooter
Check Folder
"C:\Windows\Installer" to have full control permission to the user
group "Everyone". |
|
PDFill cannot run properly |
You must turn off your
Windows Firewall and any Antivirus Software first. Then, run
Windows Update and restart your computer.
1. Uninstall PDFill First
from Control Panel.
2. From Start Menu, Select "Run" and then type "RegEdit" to Delete the registry file under: HKEY_CURRENT_USER\Software\PlotSoft\.
3. Delete all files under C:\Program Files\PlotSoft\
4. Download
the latest
PDFill
again. When reinstalling, right-click the exe and select "Run as
Administrator" to install.
If you still have problem, Restart your computer and Right Click "PDFill PDF Editor" from
Desktop and select "Run as Administrator".
You can disable UAC, reboot, reinstall
and activate PDFill, then enable UAC. |
|
Problem comes after
Win7/8 was upgraded into Win 10 |
We strongly
suggest to RESET your PC since
the upgrade is not perfect. See
how to reset Win 10. After Reset, reinstall
PDFill
and other programs.
|
|
Install PDFill
Silently |
Get PDFill_X32.msi
from
here.
Use Command: msiexec.exe /quiet /i PDFill_X32.msi |
|
Install GhostScript
Silently |
Get GS_Lite.msi
from
here.
Use Command: msiexec.exe /quiet /i GS_Lite.msi |
|
Cabinet file is
corrupted or missing. |
Clean all the Internet Temp Files
from Internet Explorer: Safety=>Delete Browsing History. |
|
How can I open PDF
Files inside Internet Explorer? |
Adobe Reader=> Edit =>
Preferences => Internet => Display PDF in Browser |
|
Chrome or Firefox
Browser does not support all PDF capabilities. |
Configure the browser to use the Adobe PDF
plug-in. See
here. |
|
Does PDFill support
USB jump drive? |
No. PDFill is not
portable and cannot be installed on a USB jump drive. |
|
Installation stops at
"Extracting the Main Application files" |
Turn off your Firewall
and any Antivirus software. Then, try
32-Bit MSI
package or
64-Bit MSI package. |
3. Problem when opening a
PDF file
|
PDFill cannot
read my PDF; The Page is not displayed
correctly inside PDFill; Problem to read all of the PDF
pages. |
There are 3
ways:
1. Open your PDF file using Adobe Reader,
Save As
to get a new PDF;
2. Open your PDF
file using Adobe Reader, print it using
PDFill PDF & Image Writer
to get a new PDF;
3. Use PDFill PDF Editor
=>
PDF Optimizer
to get a new optimized PDF.
Then, open the new PDF file
inside PDFill PDF Editor. |
|
PDFill is slow on some PDF or PDF Page
appears blurry |
Select Menu
Format => PDFill Options => System Tab =>
Convert PDF Page into Image
=> Change DPI |
|
The old
project file (PFL) is corrupted and cannot
be read into PDFill. |
Please reopen
the original PDF using PDFill PDF Editor,
then, Edit
Menu=> Copy Edited Objects from Another Project or Copy
PDF Form Fields from Another Project. |
|
If this
message is not eventually replaced by the
proper contents of the document. |
Certain PDF
files (dynamic XFA forms) created in Adobe
LiveCycle can only be opened in Adobe Reader
and Adobe Acrobat. See
details. |
4. Problem when editing a PDF
|
My original PDF Form
inside Adobe Reader 11 is not Savable. |
Open this PDF inside
PDFill PDF Editor, Edit Menu=>Make Entire Form Field Editable, then
save into a new PDF. |
|
How can I copy the
original PDF Field? |
The original form
field cannot be copied directly. Edit menu=>Make Entire Original
form field Editable, then select and copy. |
|
When I fill out a form
inside PDFill, the field I just filled in does not show up when I
move to another field. |
Click the Refresh
button on the view bar. If that does not work, change the font name
to Arial or Times New Roman. |
|
Can I convert
non-interactive paper forms into interactive forms totally automatically? |
No. Even the
pricier Adobe Acrobat cant do this. You will need to add
interactive form fields one-by-one or type text into the PDF file.
You can use the PDF Form Field Recognition by Clicking. |
|
How do I tie several
Radio Buttons together so that one and only one is checked and one
of them is required? |
Use the same form
field name for the group of radio buttons, but use different values
for each button. |
|
How can I adjust the
margins of the PDF page? |
If you need more
margin, please use Free
PDFill PDF Tools
to Reformat the PDF page. If you need less margin, please use the
Rotate/Crop tool. |
|
How can I fix the form
so that the user can only fill the form fields? |
PDFill Options =>
View Tab => Simple GUI for PDF Form Filler. |
|
How can I see the name
of each form field? |
PDFill Options =>
PDF Form Tab => Show
Form Name. |
|
PDFill's Tab Key Stops working. |
View Menu=>
Reset Toolbars. |
|
Can PDFill edit the
static text inside PDF? |
Not directly. There
are two ways:
1. Use the
Whiteout function to cover the original text and then retype
over it.
2. Use
PDF
Eraser to remove the original text to get a new PDF.
Then, open this new PDF to type new text. |
|
Can I search
inside PDFill? |
NO. Please
open your original PDF inside Adobe Reader
and search your keyword. |
|
Can PDFill
convert PDF into Word or Excel? |
NO. Please use
Adobe Reader => File Menu=>Save a Text.
Or, Document Menu => Extract Text |
|
Scanner
"Server Busy" Problem |
Please use
PDFill 10 or later.
Use the following options:
PDFill PDF Editor: File Menu => Import Image from Scanner =>
Scan using WIA;
PDFill PDF Tools: Scan into Image or PDF => Scanning Method =>
WIA |
5. Problem when Saving the
editing into a new PDF
|
Print only the filled data onto
the Preprinted Paper. |
Save PDF Options =>
Output Options => Hide
the original PDF Page to Print the filling form data Only.
If
you scan a paper form to fill, you need to make a copy
of the project file and then delete the scanned image. |
|
The PDF form that I
created cannot be filled using Adobe Reader. |
Make sure that you use
PDF Form Maker
to create PDF Form. Please use
Text Form
Field instead of PDF Filler's
Singleline
Text or PDF Commenting's
TextBox.
If you use PDF Filler or PDF commenting, there will be no
interactive PDF Form Fields. |
|
Problem to print the
filled PDF; The saved PDF is opened by
PDFill instead of Adobe Reader. |
Uninstall and reinstall
Adobe Reader from
here
so that Adobe Reader is the default PDF viewer. |
|
I used
PDFill to create an interactive fill-in form.
Can my client fill and SAVE
the filling into a new PDF using Adobe Reader? |
Yes, please ask your
client to install
Adobe
Reader XI to save the filling into a new PDF directly. You
can also
see
alternate
solutions. |
|
I don't
want to print the PDF and sign on paper, how can I sign
my PDF using digital signature on computer? |
There are
a few ways: (1) Scan your signature from paper into an
image and
insert image into PDF; (2) Use PDF Comment's
Pencil Tool or PDF Drawing's
Curve Tool to draw your signature; (3) Use
PDF Ink
Annotator to draw on PDF on PC with mouse or on
Tablet PC using the pen input; (4) Add a
Digital Signature (PFX file) into PDF Document; (5)
Add a Digital
Signature Form Field and ask your client to use the
latest free
Adobe Reader to sign. |
|
Length
cannot
be
less
than
zero.
Parameter
name:
length
Java.Lang
String
Index
Out
Of
Bounds
Exception |
Some Font
name is empty and must be replaced by the most common fonts.
1. Download
the latest
PDFill. When reinstalling, right-click the exe and select "Run as
Administrator" to install.
2. Edit menu=> Change Text Object's Font Name=>Select Times New
Roman to replace all text fonts=> Click OK |
|
The filling data doesnt appear on the form. The data disappears after
a few seconds or not all of the data is saved into the form. |
Try this
first: From PDF Saving Options, select Flattening .
If that does
not work, choose Make Entire Original Fields Editable from the
edit menu. |
|
I don't
like the font name, size or color inside the PDF Form fields. |
From Menu Edit >
Make Current Original Form
Field Editable |
|
The Submit
Form button produces an error message Cannot handle context type:
text/html |
Save your
PDF form to your web server instead of your local computer. |
|
There is a watermark
printed on every new PDF page after I buy PDFill PDF Editor. |
After you buy PDFill
PDF Editor, you must
register PDFill first !!!
Please save your filling project
into a PFL file before you buy PDFill.
After
you register
PDFill, resume the saved PFL file and save it into a new PDF.
The best way is to reopen your original PDF that has no watermark and fill again. You can also reopen the original PDF inside PDFill, then Edit
Menu => Copy Edited Objects from Another Project or Copy
PDF Form Fields from Another Project.
You may use
PDF
Eraser to remove the watermark to get a new PDF.
|
|
The commenting text
style inside PDFill is different than that in the PDF Output.
|
Note: Adobe Reader will use its default font for PDF Commenting
Text. So, the text style inside PDFill will be different than that
inside Adobe Reader.
To exactly control the text style (font encode, font name, font size
and font style) in the PDF output, please use the
Single Line Text or Multiple Line Text.
You can convert all the Commenting text into Multiple Line Text from
Edit Menu. |
|
Problem with language encoding and font. |
From PDFill Options,
select your language coding and then your desired font. You may play
with several fonts to see if it works.
If you have problem, please open a new blank PDF project, test your
language coding and font, then, save into a new PDF to see if it
works. If this works, please open your original PDF inside
adobe reader, print it into PDFill PDF Writer to get a new PDF, open
this new PDF inside PDFill. |
|
The
new PDF Form Field doesn't show in the PDF with PDF/A Mode
. |
Please open your original PDF inside adobe reader, print it into
PDFill PDF
Writer to get a new PDF, open this new PDF inside PDFill.
Use Edit
Menu => Copy Edited Objects from Another Project. |
|
How can I change the color of the PDF Form Field inside Adobe
Reader? |
Adobe Reader => Preference =>Forms=>Fields Highlight Color |
|
Can PDFill PDF Editor reduce or optimize the size of the PDF file? |
These may work: (1)
Document Menu => PDF
Optimizer; (2) Open your PDF inside Adobe Reader, Print into
PDFill PDF
Writer with
the Screen Option of
PDF
Optimization. (3) Convert your
PDF into
Images with 72 dpi. Then, convert
Images
back to PDF. |
|
